Deposit Policy

1. Why We Ask for a Deposit

At GreenTree Dental & Implant Clinic, we want to ensure that every patient receives the time, attention and quality of care they deserve. Certain appointments require us to reserve dedicated clinical time, equipment and materials in advance.

For selected private appointments and treatments, we may therefore request a deposit at the time of booking. This helps us manage our appointment schedule and reduce disruption caused by missed appointments and late cancellations.

2. When Is a Deposit Required?

A deposit may be requested for selected appointments, including:

• Dental implant consultations and treatment appointments.
• Longer or complex treatment sessions.
• Specialist consultations.
• Other appointments where a deposit is considered appropriate.

The amount required will be explained to you before your appointment is confirmed.

3. How Is the Deposit Used?

Any deposit paid will be credited towards the agreed cost of your treatment or appointment, as applicable.

The remaining balance will be payable in accordance with the payment arrangements agreed with the practice.

4. Cancelling or Rearranging an Appointment

We ask all patients to provide at least 24 hours’ notice if they need to cancel or rearrange an appointment.

If you cancel with less than 24 hours’ notice or fail to attend, the practice may retain an appropriate amount of your deposit to cover the reasonable losses arising from the missed appointment, in accordance with the agreed terms and applicable consumer law.

Where the deposit does not cover an otherwise justified cancellation charge, any additional amount will be considered in accordance with the practice’s cancellation policy and the circumstances of the cancellation.

5. Refunds and Exceptional Circumstances

We understand that unexpected illness and emergencies can occur. If you are unable to attend due to exceptional circumstances, please contact us as soon as possible. Each situation will be considered individually.

Where a patient cancels an appointment with sufficient notice, any refund or transfer of the deposit will be handled in accordance with the terms agreed at booking and applicable consumer rights.

If GreenTree Dental & Implant Clinic needs to cancel an appointment, we will offer an alternative appointment where possible or arrange an appropriate refund of the deposit if the appointment cannot proceed.

6. NHS and Private Treatment

This deposit policy primarily applies to eligible private appointments and treatments. Any payment arrangements for NHS dental care will comply with the applicable NHS dental charging rules.

7. Agreement to the Policy

Patients will be informed of any deposit requirement, the amount payable and the relevant cancellation and refund conditions before making payment.

By paying a deposit, patients acknowledge the terms communicated to them at the time of booking.

We appreciate your understanding and cooperation. Our aim is to provide a reliable, fair and efficient service for every patient.

GreenTree Dental & Implant Clinic
Paignton, Devon